Shipping policy

Shipping Policy

At Smooth, we aim to get your order to you quickly, discreetly, and securely.

Processing Times

All orders are processed within 1–3 business days. As each item is hand-finished in the UK, processing times may vary slightly during busy periods.

UK Shipping

• Standard Delivery: 2–4 business days
• Express Delivery: 1–2 business days (where available)

International Shipping

We ship worldwide. Delivery times vary depending on destination and customs processing.

• Europe: 5–10 business days
• Rest of World: 7–14 business days

Tracking

Where available, tracking details will be sent via email once your order has been dispatched.

Customs & Duties

International customers are responsible for any customs fees, taxes, or import duties applied by their country.

Delays

While we do our best to meet estimated delivery times, delays caused by couriers, customs, or peak periods are outside our control.

Contact Us

If you have any questions about your order, please contact us at hello@smoothunderwear.com